Work
Every project starts with understanding the real problem. Depending on the context, I work on scoping, processes, coordination, data, automation or AI.
Different contexts, the same method.
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Automation · Business analysis
Digitising the events journey, from registration to invoicing
An events journey handled manually at every step, digitised from registration to invoicing by coordinating three systems and their providers.
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Business analysis · Customer journey & user experience
Simplifying account creation to reduce drop-off
An account creation form cut down to the essentials, with the rest of the profile asked for when it becomes useful.
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Applied AI · Data management · Automation · Business analysis
LudoExplorer, a personal project built end to end
A personal project that turns public board game data into a recommendation site, from data analysis through to production.
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Business analysis · Data management
Governing a multi-project digital transformation programme
Several transformation projects running in parallel with no common structure: putting programme governance in place to give management a reliable overall view.
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Business analysis
Aligning CRM processes across several independent organisations
Three organisations, one shared CRM: understanding how each of them works before choosing the tool, then following the implementation through to go-live.
Have a project in mind?
Tell me what is not working as expected, what is taking too much time, or what you would like to improve. You don't need to have defined the problem or the solution yet: a few lines of context are enough. I'll get back to you within 48 hours.