I’m a freelance business analyst helping organisations turn complex business needs into clear processes, concrete requirements and solutions that work in practice. From initial analysis through to implementation and go-live, I bridge the gap between business teams, IT and management, using automation and AI where they can deliver real value.
A few lines are enough to get started.
My core expertise is built around an approach tailored to each problem.
I start from the real need, clarify what needs to be solved and structure the project before choosing and implementing the solution.
I turn complex business needs into clear requirements, structured processes and concrete decisions. From initial scoping through to adoption, I bridge the gap between business teams, IT and the people involved.
I identify the tasks where AI can genuinely add value, based on your documents and processes. The solution is tested in your own context, with your teams and human validation where it is needed.
I start by understanding the real process before automating it. The goal: reduce repetitive work, limit errors and integrate automation into your existing environment.
I structure data, rules and sources so they become reliable and accessible enough to support business decisions.
I connect content, data and the customer journey to identify friction points and create a simpler, more consistent and effective experience.
Different problems. The same approach.
From scoping a CRM project to automating a business process or integrating AI, every engagement starts by understanding the real problem before building the solution.
Mental health sector · 2025–2026
Three independent organisations in the mental health sector decided to build a shared digital ecosystem. Each kept its own autonomy, but all three needed more structure and better alignment in how they tracked their activities.
Roofing company · Belgium
A company working in flat and pitched roofing asked me to build AI support for three recurring steps in its estimating and sales process. The solution helps the team assess incoming requests, check quotes before they are sent and prepare detailed pricing requests for suppliers. It is built around the company's own rules, documents and terminology.
Construction sector · a few months
Subscription management at a semi-public organisation in the construction sector relied on manual checks at every step: renewal, invoicing, access rights and payment reminders. This manual approach allowed inconsistencies to slip through, such as someone subscribing twice or gaining access before actually paying.
Tell me what is not working as expected, what is taking too much time, or what you would like to improve. You don't need to have defined the problem or the solution yet: a few lines about the context are enough. I'll get back to you within 48 hours.
